Essential Job Functions

• Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information.
  
• Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity. Escalates unresolved issues or problems.
  
• Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
  
• Provides basic or routine guidance and training to client population on system and products to eliminate recurring errors for smaller or stand alone systems/products with minimal coordination.
  
• Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  
• Supports documentation maintenance by updating information and changes as directed.
  

 

Basic Qualifications

• High school diploma
• One or more years of technical training in computer field
• One or more years of technical support experience
• Experience working with Dell hardware and Microsoft Office and Microsoft operating systems
• Experience working with solving computer-related technical problems
• Experience working with any imaging software such as Zenworks or Ghost 

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Other Qualifications

• Interpersonal skills to interact with clients and team members
  
• Communication skills
  
• Organization skills to balance and prioritize work
  
• Analytical and problem solving skills